CVE-2024-23794 - CVE House
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Status published Medium CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

Vulnerability Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

No credits recorded in the NVD database.

References

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Affected Vendor

Affected Software

OTRS
Vulnerable Versions:
8.0.x, 2023.x, 2024.x

Timeline

Official Publish: July 15th, 2024
Last Modified: August 1st, 2024
Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

Weaknesses (CWE)

CWE-266

MITRE ATT&CK TTPs

T1078 Valid Accounts
Persistence
T1098 Account Manipulation
Privilege Escalation
T1548 Abuse Elevation Control Mechanism
Privilege Escalation
T1484 Domain or Tenant Policy Modification
Defense Evasion
T1021 Remote Services
Lateral Movement