CVE-2024-23792 - CVE House
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Status published Medium CVE-2024-23792

Insufficient access control

Vulnerability Description

When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Special thanks to Matthias Püschel for reporting these vulnerability.

References

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Affected Vendor

Affected Software

OTRS
Vulnerable Versions:
7.0.x, 8.0.x, 2023.x

Timeline

Official Publish: January 29th, 2024
Last Modified: November 12th, 2024
Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:N/I:H/A:N

Weaknesses (CWE)

CWE-287

MITRE ATT&CK TTPs

T1190 Exploit Public-Facing Application
Initial Access
T1078 Valid Accounts
Persistence
T1556 Modify Authentication Process
Credential Access