CVE-2023-38058 - CVE House

Status published Medium CVE-2023-38058

Tickets can be moved without permissions

4.1 CVSS

Vulnerability Description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

No credits recorded in the NVD database.

References

https://otrs.com/release-notes/otrs-security-advisory-2023-07/

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Affected Vendor

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Affected Software

OTRS

Vulnerable Versions:

8.0.x

Timeline

Official Publish: July 24th, 2023

Last Modified: October 17th, 2024

Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N

Weaknesses (CWE)

CWE-269

MITRE ATT&CK TTPs

T1078 Valid Accounts

Persistence

T1098 Account Manipulation

Privilege Escalation

T1548 Abuse Elevation Control Mechanism