CVE-2022-1004 - CVE House

Status published Medium CVE-2022-1004

Information disclosure in the External Interface

4.3 CVSS

Vulnerability Description

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

Special thanks to Jasmin Hammes for reporting these vulnerability.

References

https://otrs.com/release-notes/otrs-security-advisory-2022-06/

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Affected Vendor

OTRS AG

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Affected Software

OTRS

Vulnerable Versions:

7.0.x, 8.0.x

Timeline

Official Publish: March 21st, 2022

Last Modified: September 17th, 2024

Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Weaknesses (CWE)

CWE-200

MITRE ATT&CK TTPs

T1213 Data from Information Repositories

Collection

T1005 Data from Local System