CVE-2021-36097 - CVE House
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Status published Low CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission

Vulnerability Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

No credits recorded in the NVD database.

References

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Affected Vendor

Affected Software

OTRS
Vulnerable Versions:
8.0.x

Timeline

Official Publish: October 18th, 2021
Last Modified: September 16th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

Weaknesses (CWE)

CWE-266

MITRE ATT&CK TTPs

T1078 Valid Accounts
Persistence
T1098 Account Manipulation
Privilege Escalation
T1548 Abuse Elevation Control Mechanism
Privilege Escalation
T1484 Domain or Tenant Policy Modification
Defense Evasion
T1021 Remote Services
Lateral Movement