CVE-2021-36096 - CVE House
Back to Database
Status published Medium CVE-2021-36096

Support Bundle includes S/Mime and PGP secret or PIN

Vulnerability Description

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

THREAT MONITOR

Am I Vulnerable?

Launch our assessment wizard to check if your infrastructure is exposed to • CVE-2021-36096

Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Matthias Terlinde

References

More from OTRS AG

View All →
CVE-2025-24391
Possible user enumeration
Medium 5.3
CVE-2025-24390
Missing Cookie Flags
Medium 6.8
CVE-2025-24389
SMTP Password will be shown in cleartext on some SMTP errors
Medium 6.3
CVE-2025-24388
Unsafe handling of AJAX calls
Low 3.8
CVE-2025-24387
Missing CSRF protection
Medium 4.8

Affected Vendor

Affected Software

((OTRS)) Community Edition, OTRS
Vulnerable Versions:
6.0.1, 7.0.x, 8.0.x

Timeline

Official Publish: September 6th, 2021
Last Modified: September 16th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:H/I:L/A:N

Weaknesses (CWE)

CWE-200

MITRE ATT&CK TTPs

T1213 Data from Information Repositories
Collection
T1005 Data from Local System
Collection
T1552 Unsecured Credentials
Credential Access
T1041 Exfiltration Over C2 Channel
Exfiltration