CVE-2021-21437 - CVE House
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Status published Low CVE-2021-21437

Config Items are shown to users without permission

Vulnerability Description

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Jaroslav Balaz

References

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Affected Vendor

Affected Software

OTRSCIsInCustomerFrontend, ITSMConfigurationManagement
Vulnerable Versions:
7.0.x

Timeline

Official Publish: March 22nd, 2021
Last Modified: September 16th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Weaknesses (CWE)

CWE-264

MITRE ATT&CK TTPs

T1190 Exploit Public-Facing Application
Initial Access
T1068 Exploitation for Privilege Escalation
Privilege Escalation
T1078 Valid Accounts
Persistence
T1087 Account Discovery
Discovery
T1485 Data Destruction
Impact