CVE-2020-1779 - CVE House
Back to Database
Status published Medium CVE-2020-1779

Dynamic templates reveal sensitive data when OTRS tags are used

Vulnerability Description

When dynamic templates are used (OTRSTicketForms), admin can use OTRS tags which are not masked properly and can reveal sensitive information. This issue affects: OTRS AG OTRSTicketForms 6.0.x version 6.0.40 and prior versions; 7.0.x version 7.0.29 and prior versions; 8.0.x version 8.0.3 and prior versions.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

THREAT MONITOR

Am I Vulnerable?

Launch our assessment wizard to check if your infrastructure is exposed to • CVE-2020-1779

Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • László Gyaraki

References

More from OTRS AG

View All →
CVE-2025-24391
Possible user enumeration
Medium 5.3
CVE-2025-24390
Missing Cookie Flags
Medium 6.8
CVE-2025-24389
SMTP Password will be shown in cleartext on some SMTP errors
Medium 6.3
CVE-2025-24388
Unsafe handling of AJAX calls
Low 3.8
CVE-2025-24387
Missing CSRF protection
Medium 4.8

Affected Vendor

Affected Software

OTRSTicketForms
Vulnerable Versions:
6.0.x, 7.0.x, 8.0.x

Timeline

Official Publish: February 8th, 2021
Last Modified: September 16th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:A/AC:L/PR:H/UI:R/S:U/C:H/I:N/A:N

Weaknesses (CWE)

CWE-200

MITRE ATT&CK TTPs

T1213 Data from Information Repositories
Collection
T1005 Data from Local System
Collection
T1552 Unsecured Credentials
Credential Access
T1041 Exfiltration Over C2 Channel
Exfiltration