CVE-2020-1778 - CVE House
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Status published Medium CVE-2020-1778

Bypassing user account validation

Vulnerability Description

When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • László Gyaraki

References

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Affected Vendor

Affected Software

OTRS
Vulnerable Versions:
8.0.x

Timeline

Official Publish: November 23rd, 2020
Last Modified: September 16th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N

Weaknesses (CWE)

CWE-287

MITRE ATT&CK TTPs

T1190 Exploit Public-Facing Application
Initial Access
T1078 Valid Accounts
Persistence
T1556 Modify Authentication Process
Credential Access