CVE-2020-1777 - CVE House
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Status published Medium CVE-2020-1777

Agent names disclosed in chat feature

Vulnerability Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • László Gyaraki

References

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Affected Vendor

Affected Software

OTRS
Vulnerable Versions:
7.0.x, 8.0.x

Timeline

Official Publish: October 15th, 2020
Last Modified: September 17th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

Weaknesses (CWE)

CWE-200

MITRE ATT&CK TTPs

T1213 Data from Information Repositories
Collection
T1005 Data from Local System
Collection
T1552 Unsecured Credentials
Credential Access
T1041 Exfiltration Over C2 Channel
Exfiltration