CVE-2020-1776 - CVE House
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Status published Low CVE-2020-1776

Invalidating or changing user does not invalidate session

Vulnerability Description

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Marvin Voormann

References

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Affected Vendor

Affected Software

((OTRS)) Community Edition, OTRS
Vulnerable Versions:
6.0.x, 7.0.x, 8.0.x

Timeline

Official Publish: July 20th, 2020
Last Modified: September 17th, 2024
Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N

Weaknesses (CWE)

CWE-613

MITRE ATT&CK TTPs

T1539 Steal Web Session Cookie
Credential Access
T1078 Valid Accounts
Persistence
T1550 Use Alternate Authentication Material
Defense Evasion
T1021 Remote Services
Lateral Movement
T1562 Impair Defenses
Defense Evasion