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Status published
Low
CVE-2020-1770
Information disclosure in support bundle files
Vulnerability Description
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Impact Analysis
Refer to official advisory for detailed impact metrics.
Remediation
Ensure systems are updated to the latest vendor-supplied patch levels.
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Credits & Attribution
The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:
- Matthias Terlinde
References
- https://otrs.com/release-notes/otrs-security-advisory-2020-07/
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
More from OTRS AG
View All →Affected Vendor
OTRS AG
View all reports →Affected Software
((OTRS)) Community Edition, OTRS
Vulnerable Versions:
5.0.x, 6.0.x, 7.0.x
Timeline
Official Publish:
March 27th, 2020
Last Modified:
September 17th, 2024
Added to House:
July 21st, 2026
CVSS Vectors
V3:
CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N