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Status published
Medium
CVE-2019-13457
An issue was discovered in Open Ticket Request System (OTRS)...
Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Impact Analysis
Refer to official advisory for detailed impact metrics.
Remediation
Ensure systems are updated to the latest vendor-supplied patch levels.
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Credits & Attribution
No credits recorded in the NVD database.
References
- https://www.otrs.com/category/release-and-security-notes-en/
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
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Denial of service
Medium
5.3
Affected Vendor
otrs
View all reports →Affected Software
otrs
Vulnerable Versions:
7.0.0
Timeline
Official Publish:
March 10th, 2020
Last Modified:
August 4th, 2024
Added to House:
July 20th, 2026
CVSS Vectors
V3:
CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:N
Weaknesses (CWE)
No CWE data available
MITRE ATT&CK TTPs
No associated TTPs found for this vulnerability.