An issue was discovered in Open Ticket Request System (OTRS)...
Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
Impact Analysis
Refer to official advisory for detailed impact metrics.
Remediation
Ensure systems are updated to the latest vendor-supplied patch levels.
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Credits & Attribution
No credits recorded in the NVD database.
References
- https://www.otrs.com/category/release-and-security-notes-en/
- https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
- https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
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otrs
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CVSS Vectors
Weaknesses (CWE)
No CWE data available
MITRE ATT&CK TTPs
No associated TTPs found for this vulnerability.