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Status published
Medium
CVE-2018-20800
An issue was discovered in Open Ticket Request System (OTRS)...
Vulnerability Description
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Impact Analysis
Refer to official advisory for detailed impact metrics.
Remediation
Ensure systems are updated to the latest vendor-supplied patch levels.
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Credits & Attribution
No credits recorded in the NVD database.
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Denial of service
Medium
5.3
Affected Vendor
otrs
View all reports →Affected Software
otrs
Vulnerable Versions:
5.0.31, 6.0.13
Timeline
Official Publish:
March 13th, 2019
Last Modified:
September 17th, 2024
Added to House:
July 20th, 2026
CVSS Vectors
V3:
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N
Weaknesses (CWE)
No CWE data available
MITRE ATT&CK TTPs
No associated TTPs found for this vulnerability.