CVE-2018-16587 - CVE House
Back to Database
Status published Medium CVE-2018-16587

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x...

Vulnerability Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

THREAT MONITOR

Am I Vulnerable?

Launch our assessment wizard to check if your infrastructure is exposed to • CVE-2018-16587

Credits & Attribution

No credits recorded in the NVD database.

References

More from otrs

View All →
CVE-2019-9892
An issue was discovered in Open Ticket Request System (OTRS)...
Medium 6.5
CVE-2019-9753
An issue was discovered in Open Ticket Request System (OTRS)...
Low 3.5
CVE-2019-9752
An issue was discovered in Open Ticket Request System (OTRS)...
Medium 5.4
CVE-2019-9751
An issue was discovered in Open Ticket Request System (OTRS)...
Medium 4.8
CVE-2019-18180
Denial of service
Medium 5.3

Affected Vendor

Affected Software

open ticket request system, debian linux
Vulnerable Versions:
4.0.0, 5.0.0, 6.0.0, 8.0, 9.0

Timeline

Official Publish: September 28th, 2018
Last Modified: August 5th, 2024
Added to House: July 20th, 2026

CVSS Vectors

V3: CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N

Weaknesses (CWE)

No CWE data available

MITRE ATT&CK TTPs

No associated TTPs found for this vulnerability.