CVE-2018-16586 - CVE House
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Status published Medium CVE-2018-16586

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x...

Vulnerability Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

No credits recorded in the NVD database.

References

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Affected Vendor

Affected Software

open ticket request system, debian linux
Vulnerable Versions:
4.0.0, 5.0.0, 6.0.0, 8.0, 9.0

Timeline

Official Publish: September 28th, 2018
Last Modified: August 5th, 2024
Added to House: July 20th, 2026

CVSS Vectors

V3: CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N

Weaknesses (CWE)

No CWE data available

MITRE ATT&CK TTPs

No associated TTPs found for this vulnerability.