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Status published
Medium
CVE-2017-16854
In Open Ticket Request System (OTRS) through 3.3.20, 4 through...
Vulnerability Description
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Impact Analysis
Refer to official advisory for detailed impact metrics.
Remediation
Ensure systems are updated to the latest vendor-supplied patch levels.
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Credits & Attribution
No credits recorded in the NVD database.
References
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Denial of service
Medium
5.3
Affected Vendor
otrs
View all reports →Affected Software
otrs, debian linux
Vulnerable Versions:
3.3.0, 4.0.0, 5.0.0, 6.0.0, 7.0, 8.0, 9.0
Timeline
Official Publish:
December 8th, 2017
Last Modified:
August 5th, 2024
Added to House:
July 20th, 2026
CVSS Vectors
V3:
CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
Weaknesses (CWE)
No CWE data available
MITRE ATT&CK TTPs
No associated TTPs found for this vulnerability.