CVE-2013-4717 - CVE House
Back to Database
Status published High CVE-2013-4717

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS)...

Vulnerability Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

THREAT MONITOR

Am I Vulnerable?

Launch our assessment wizard to check if your infrastructure is exposed to • CVE-2013-4717

Credits & Attribution

No credits recorded in the NVD database.

References

More from otrs

View All →
CVE-2019-9892
An issue was discovered in Open Ticket Request System (OTRS)...
Medium 6.5
CVE-2019-9753
An issue was discovered in Open Ticket Request System (OTRS)...
Low 3.5
CVE-2019-9752
An issue was discovered in Open Ticket Request System (OTRS)...
Medium 5.4
CVE-2019-9751
An issue was discovered in Open Ticket Request System (OTRS)...
Medium 4.8
CVE-2019-18180
Denial of service
Medium 5.3

Affected Vendor

Affected Software

otrs, otrs itsm
Vulnerable Versions:
3.0.0, 3.1.0, 3.2.0

Timeline

Official Publish: August 9th, 2021
Last Modified: August 6th, 2024
Added to House: July 19th, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Weaknesses (CWE)

No CWE data available

MITRE ATT&CK TTPs

No associated TTPs found for this vulnerability.