CVE-2024-13604 - CVE House
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Status published High CVE-2024-13604

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin <= 1.7.4 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

Vulnerability Description

The KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.7.4 via the 'kbs' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/kbs directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 1.7.3.2.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Tim Coen

Affected Vendor

Affected Software

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin
Vulnerable Versions:
0

Timeline

Official Publish: April 5th, 2025
Last Modified: April 8th, 2026
Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Weaknesses (CWE)