CVE-2025-48474 - CVE House
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Status published Medium CVE-2025-48474

FreeScout Vulnerable to Insufficient Authorization

Vulnerability Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

No credits recorded in the NVD database.

References

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CVE-2025-48880
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CVE-2025-48489
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Affected Vendor

freescout-help-desk

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Affected Software

freescout
Vulnerable Versions:
< 1.8.180

Timeline

Official Publish: May 29th, 2025
Last Modified: May 29th, 2025
Added to House: July 22nd, 2026

CVSS Vectors

Weaknesses (CWE)

CWE-863

MITRE ATT&CK TTPs

T1190 Exploit Public-Facing Application
Initial Access
T1078 Valid Accounts
Persistence
T1548 Abuse Elevation Control Mechanism
Privilege Escalation
T1021 Remote Services
Lateral Movement
T1098 Account Manipulation
Defense Evasion