CVE-2025-48473 - CVE House
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Status published Medium CVE-2025-48473

FreeScout Vulnerable to Insufficient Authorization

Vulnerability Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

No credits recorded in the NVD database.

Affected Vendor

freescout-help-desk

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Affected Software

freescout
Vulnerable Versions:
< 1.8.179

Timeline

Official Publish: May 29th, 2025
Last Modified: May 29th, 2025
Added to House: July 22nd, 2026

CVSS Vectors

Weaknesses (CWE)