CVE-2025-14581 - CVE House
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Status published Medium CVE-2025-14581

HAPPY – Helpdesk Support Ticket System <= 1.0.9 - Missing Authorization to Authenticated (Subscriber+) Arbitrary Ticket Reply

Vulnerability Description

The HAPPY – Helpdesk Support Ticket System plugin for WordPress is vulnerable to authorization bypass due to a missing capability check on the 'submit_form_reply' AJAX action in all versions up to, and including, 1.0.9. This makes it possible for authenticated attackers, with Subscriber-level access and above, to submit replies to arbitrary support tickets by manipulating the 'happy_topic_id' parameter, regardless of whether they are the ticket owner or have been assigned to the ticket.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Md. Moniruzzaman Prodhan

References

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Affected Vendor

Affected Software

HAPPY – Helpdesk Support Ticket System
Vulnerable Versions:
0

Timeline

Official Publish: December 13th, 2025
Last Modified: April 8th, 2026
Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Weaknesses (CWE)

CWE-862

MITRE ATT&CK TTPs

T1190 Exploit Public-Facing Application
Initial Access
T1068 Exploitation for Privilege Escalation
Privilege Escalation
T1078 Valid Accounts
Persistence
T1531 Account Access Removal
Impact