CVE-2025-12022 - CVE House
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Status published Medium CVE-2025-12022

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.1 - Missing Authorization to Authenticated (Subscriber+) Trash Restore

Vulnerability Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_settings_restore_trash' AJAX endpoint in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to restore all deleted tickets.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Athiwat Tiprasaharn

References

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Affected Vendor

elextensions

View all reports →

Affected Software

ELEX WordPress HelpDesk & Customer Ticketing System
Vulnerable Versions:
0

Timeline

Official Publish: November 21st, 2025
Last Modified: April 8th, 2026
Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Weaknesses (CWE)

CWE-862

MITRE ATT&CK TTPs

T1190 Exploit Public-Facing Application
Initial Access
T1068 Exploitation for Privilege Escalation
Privilege Escalation
T1078 Valid Accounts
Persistence
T1531 Account Access Removal
Impact