CVE-2024-12443 - CVE House
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Status published Medium CVE-2024-12443

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout <= 1.1.6 - Authenticated (Contributor+) Stored Cross-Site Scripting

Vulnerability Description

The CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout plugin for WordPress is vulnerable to Stored Cross-Site Scripting via the plugin's 'crm-perks-tickets' shortcode in all versions up to, and including, 1.1.6 due to insufficient input sanitization and output escaping on user supplied attributes. This makes it possible for authenticated attackers, with contributor-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

  • Djaidja Moundjid

References

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Affected Vendor

Affected Software

CRM Perks – WordPress HelpDesk Integration – Zendesk, Freshdesk, HelpScout
Vulnerable Versions:
0

Timeline

Official Publish: December 16th, 2024
Last Modified: April 8th, 2026
Added to House: July 22nd, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N

Weaknesses (CWE)

CWE-79

MITRE ATT&CK TTPs

T1189 Drive-by Compromise
Initial Access
T1059.007 JavaScript
Execution
T1539 Steal Web Session Cookie
Collection
T1213 Data from Information Repositories
Collection
T1567 Exfiltration Over Web Service
Exfiltration
T1491.001 Defacement
Impact