CVE-2020-36926 - CVE House

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Status published Medium CVE-2020-36926

SmarterTools SmarterTrack 7922 -Information Disclosure

6.9 CVSS

Vulnerability Description

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

Impact Analysis

Refer to official advisory for detailed impact metrics.

Remediation

Ensure systems are updated to the latest vendor-supplied patch levels.

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Credits & Attribution

The following person or organization is credited with identifying this vulnerability, as recorded in the NVD database:

Andrei Manole

References

Affected Vendor

Smartertools

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Affected Software

SmarterTools SmarterTrack

Vulnerable Versions:

10.0, 14.0

Timeline

Official Publish: January 15th, 2026

Last Modified: April 7th, 2026

Added to House: July 21st, 2026

CVSS Vectors

V3: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Weaknesses (CWE)

MITRE ATT&CK TTPs

T1592 Gather Victim Host Information

T1082 System Information Discovery

T1005 Data from Local System

T1552 Unsecured Credentials

Credential Access

T1041 Exfiltration Over C2 Channel